CHI PRO Hair Dryer

Mine just died today. I've had it for 5 years and month. Never had any problems with it until this morning. I saw some smoke coming out of the barrel, then some sparks flew from the plug/GFI unit, and then it shut it's self off. Going to miss it. It was quiet, fast and wasn't too heavy. My only complaint was that it was big. Not really any bigger then most blow dryers, but I just wish that it was smaller. My next blow dryer will probably be another Chi as well.

» Is it helpful? Yes/No | Quote | Reply | Shelly Wylie from Canada on August 3, 2010

I purchased my Chi about a year ago and now it is blowing cold air!!! I have never had a hair dryer with this problem and this is the most expensive hair dryer I have purchased. Weird! I am definetely not buying a Chi dryer again.

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on August 2, 2010

Terrible and the service and warranty to get it fixed was worse....they don't stand behind their product!!!

» Is it helpful? Yes/No | Quote | Reply | lisa obrien from on August 1, 2010

I can't believe this. I bought mine at Penneys and paid around $80.00. I've never spent this much on a hairdryer however they indicated all their stylists use them and they never break. Well mine lasted 5 months and no hot air! And now I emailed the Farouk in the book and no response. I'm reading these reviews and see others with this issue...

Don't buy these products...I think I'll just buy a cheap Conair or something...What a rip.

» Is it helpful? Yes/No | Quote | Reply | Carol Kromer from on July 25, 2010

This hair dryer did not last 6 months! It started blowing only cool air, then yesterday started smoking.Save your money and buy another brand!

» Is it helpful? Yes/No | Quote | Reply | pat from on July 14, 2010

Mine started blowing cold air two days ago!!! No!! I had it for only 6 months

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on July 14, 2010

My bosses caught on fire and was shooting flames. When she called State Beauty Supply they told us it's not the firt time and at another salon a chi shot flames and burned the client!

» Is it helpful? Yes/No | Quote | Reply | Katie from on July 13, 2010

blow dryer started blowing cold air...manufacter Farouk, no longer repairs them (from the website, I see there were probably too many complaints), nor could they advise me where to go to get it repaired. What a RIP-OFF!!!! Wish I had read the website here BEFORE I purchased.
Very, very, very dissapointed.

» Is it helpful? Yes/No | Quote | Reply | Linda from Chicago on July 12, 2010

I expected this product to last a really long time being a CHI. The cost is expensive at $136.25; five months later it's doing like everyone elses blowing cold air. Boy am I disappointed. I do still have the box and the receipt where I purchased, we'll see what the manufacturer will do, probably nothing.

» Is it helpful? Yes/No | Quote | Reply | Cathy Allison from Huntsville, AL on July 5, 2010

After a one year on use my CHI Pro started only blowing cold air. I am very unsatisfied with its quality for a product that is over 150 dollars. Back to the cheap dryers they seem to last longer anyway

» Is it helpful? Yes/No | Quote | Reply | none from on June 27, 2010

My blow dryer started blowing cold air this morning after only having it for 6 months : ( So sad because I bought the CHI hoping that I would get my money's worth AND I have the receipt, but Farouk won't take repair it or replace it because I purchased it from Nordstroms and they aren't an authorized dealer...hoping that Nordstroms will step up and take it back.

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on June 22, 2010

What a surprise that after having my Chi just a little over a year (and oh the receipt? thrown away months ago) and now it is doing nothing but blowing cold air...what happened!? I don't wanna just chunk the thing...like $200.00 in the trash...and I don't have the box either. Very unsatisfied.

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on June 10, 2010

Same story as all of them. Stopped blowing hot air after a few months.Bad quality, even worse customer service !
I hope some TV station does an investigation on this company !

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on June 10, 2010

My husband purchased my CHI PRO LOW EMF on sale for $99 at Armstrong McCalls on 10/3/07 but gave it to me for Christmas that year. I've been extremly happy with it until it stopped working last week while I was drying my hair. I don't think its the heating element because the dryer still gets power & extremely hot -hotter than when it worked, but doesn't blow air out AT ALL -hot or cold. I've called Farouk twice and as of this year they said they don't have their service center & there is nothing they can do since its past the 1 year period. When I asked if that is the duration they expect their product to last, both times I was answered with stories of them or their spouses have had theirs 7 & 5 years. Farouk also will not recommend anywhere that can repair the dryer, so I'm now waiting on a call back from a manager (she was at lunch). We'll see how that goes, most stories I've read online aren't promising. My husband couldn't understand what was so great about a $100 dryer, but figured he'd trust me when I told him Chi was one of the best & bought it. This now retails for $179! I'm wondering if I just send it to Farouk in a box with a check if I'll get a replacement since they don't service them. Oh, & CS told me that the new ones manufactured in the USA (came out last year) now have a 2 year warranty. Seems to me they need to make some customers happy or lower their price of their product if they can't guarantee it to work longer. I only use mine for personal use, so I can't imagine trying to purchase one for professional use & being unreliable!

» Is it helpful? Yes/No | Quote | Reply | Alicia from Crowley, TX on April 27, 2010

Mine did the same thing that all these others have done...had it for 18 months or so and then started sparking and just totally quit working. It is not worth the money you have to pay!!

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on April 25, 2010

I had 2 Chi blow dryers in the past year, both lasted approx. 5 months. Turned it on and it started smoking.
Will NEVER purchase another Chi dryer!!
My next purchase was a Conair - $20
Bet it lasts longer than the Chi - $120

» Is it helpful? Yes/No | Quote | Reply | Paula Penn from on April 15, 2010

For the first year that I owned this hair dryer, it worked wonderfully. I took excellent care of it, storing it in the box it came in and packing it very carefully the few times I traveled. Now this morning it started smoking and sparking so I googled the problem and I see all these other terrible reviews. What a waste of my hard earned money. I will NEVER EVER again recommend CHI products to anyone.

» Is it helpful? Yes/No | Quote | Reply | Emily T. from on April 8, 2010

my blowdryer just went out- i've had my chi blow dryer for 5 longgg years and used it daily, everyone i know has never had problems with theirs. i will be getting another chi-pro well worth everypenny, overall i am a very satisfied customer.

» Is it helpful? Yes/No | Quote | Reply | Anonymous from on March 26, 2010

Picked this up for my wife on sale this Christmas for $120. This morning It started shooting sparks into her hair. In effect I paid $40 a month rent on a hair dryer...NEVER AGAIN!!!

» Is it helpful? Yes/No | Quote | Reply | Jason from Mississippi on March 25, 2010

Sums up the trouble. Great while it lasts. Then the heating element blows. The owners manual says that if over 1 yr old they will REPAIR it for $35 BUT when you call the number they are no longer participating in repairs and told me to "google a repair service." They know they have a longevity problem and now, they won't even let us pay them to fix it!!! GRRRRRR.

» Is it helpful? Yes/No | Quote | Reply | k from St. Louis on March 23, 2010